What is the goal of Gorgias?
How about it? Instead of answering repetitive Algeria Mobile Number emails throughout the day, by allowing agents to focus on being the sales associate advising clients.
Gorgias is designed to free up your own and your employees’ time to focus on revenue-generating activities by automatically answering basic customer questions. Not only that, but Gorgias tracks the impact of your customer service on your sell-through rate. Armed with this information, you can ensure that customer interactions become part of a profitable sales strategy.
Fun fact: more than 2000 merchants use Gorgias, typically this solution increases productivity by 40%. What’s not to like?
Gorgias connects all your support channels
You can manage and respond to messages from Algeria Mobile Number all communication channels from one platform – email, chat, social and online ad comments, and live messengers. This alone can save a lot of time. Gone are the days when you had to switch between different platforms to check and reply to messages. Having everything in one place makes it easy to oversee your responsibilities and manage priorities.Smart Autoresponder allows you to set up rules to notify autoresponders. You can sort, tag and assign tickets based on their subject and attributes. Needless to say, this reduces repetitive tasks. In fact, this alone can automate up to 30% of the responses. Not only will this save you a lot of time, but it will also ensure that customers get an immediate response.
Chat activities can trigger live chat conversations Algeria Mobile Number with site visitors, provide them with product recommendations based on the contents of their shopping cart, and guide them through checkout, allowing you to proactively stay in touch with your customers.
From the revenue dashboard, you can measure the impact of live chat and customer support teams on sales. This makes it easy to reward agents based on customer conversion rates and the revenue they generate from ticket sales.
You can also get an overview of your team’s overall performance by viewing response and resolution times and satisfaction scores.